![]() ![]() You bought a Cannondale bike from Cannondale through your authorized dealer. That's what needs to happen in your situation.Īs for Cannondale saying to contact Bosch.WRONG. Trek shipped a replacement bike from Waterloo Iowa to CT and in four days I was off and riding. We'll send a replacement Powerfly7 out immediately " He shouldn't have to swap parts before he rides it. Trek said no.Their exact words to my LBS. I said contact a stocking dealer, we'll buy The controller was back ordered.What to do. I said no big deal, orderĪ replacement, install it and all would be fine. A simple phone call from your dealer should getĪ Trek Story.When I bought my Trek Powerfly7 emtb the Bosch thumb controller was damaged in shipping. I like what 'Over 50' wrote except I wouldn't ask, I'd say I want an exact replacement within (pick the # of days ) or this bike deal is over )Įither they have your bike in their ( Cannondale's ) inventory or they don't. I had only had it for one day.ĭo any of you fine folks have a suggestion? This bike shop hasn't been selling ebikes very long, and although they have had some training on the Bosch systems, they haven't spent much time working with the software-I get the feeling they'd be happier tinkering with anything that didn't involve a computer. They're frustrated and I'm wondering how long it'll be before I get my bike back. ![]() He said he contacted both Bosch and Cannondale, but each said that only the other could address the issue. Needless to say, the mechanic had no clue how to proceed. I've got an orphan unit :-( Apparently, it's not possible to make any changes or updates to this unit since it doesn't exist in Bosch's system. In the diagnostic interface, where there's supposed to be a unique ID number, there's just an empty field. Unfortunately, the bike shop wasn't able to update this setting because, for some reason, their diagnostic tool can't find a record of my unit. Thanks to Google I was able to figure out why the lights on my new Cannondale Mavaro wouldn't turn on: the light switch status was set to "off" instead of "on" or "bike light can be switched on/off". ![]()
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